FAQs

(Page under development: please let us know what other questions we should add for you!)

FREQUENTLY ASKED QUESTIONS

  • Where is Musique Cordiale Festival 2015? All event venues are situated in the Var (Department) in ‘Provence’ in S E France (roughly in a triangle area between Grasse, Aix and Saint-Raphael. Concerts take place this year in Seillans, Bagnols-en-Forêt, Mons, Montauroux, Tanneron (all in the ‘Pays de Fayence’), Claviers & Bargemon plus Saint-Raphaël. Most lunchtime concerts are in Seillans (also in Fayence, Tanneron & Montauroux this year). The Academy is also in or near Seillans. There will be a map supplied that will show you exactly where each event is being held.
  • What is the phone number of the box office?
    • +33 (0) 494 76 85 91 (Office de Tourisme in Seillans) – to buy or reserve tickets: cash & cheques only in Euros.
    • +33 (0) 07 87 46 99 27 – credit & debit cards + PayPal in any currency
    • but it is easiest and cheapest to book online (though not after 5PM on the day of the concert itself) You can also buy at the door.
  • At what times do concerts begin and end? Most lunchtime concerts start at 12:15 and last between 45 and 60 minutes. Most evening concerts begin at 7PM (19h) and include a 30 minute interval; so the concerts usually end between 9PM and 9.30PM. Certain concerts start at 8PM or 9PM, including the opera which begins at 9PM  – 21h – (we need it to be dark for the surtitles in 2 languages) and will last 3 hours, including interval. The concert at the Val d’Iris, which includes dinner, may also last 3 hours; it starts at 7PM. (19h).
  • Can my child go to a Festival event on his or her own? Sorry, but all children under the age 12 must be accompanied by an adult in concerts at all times. We make no charge for seats (non-reserved seating only) occupied by children aged 11 or under – because we hope to encourage young people to appreciate music and performance and to share its enjoyment. However, this free-seating policy does NOT apply to premium seats or to tickets for the 3 august (diner & vin), 8 August opera (please try to go to the dress rehearsal instead) or the fundraiser on 8 July.
  • Can I buy one ticket to cover all the events? You can buy a season pass for 2 or 4 people, which includes a donation to Musique Cordiale ( see JOIN, become a friend or patron… or see Tickets & reservations). Otherwise, you are only able to buy the tickets for each event individually. However you can go to as many events as you want!
  • What happens if I lose my tickets? If you lose your tickets, call the box office in Seillans or at the door: we will do our best to help you.
  • I can’t come to a performance; can my tickets be refunded? All tickets are non-refundable. However, if a performance is sold out and we have a waiting list, we will try to sell the tickets on your behalf. But we can’t guarantee that we can do so. If a performance is cancelled, tickets can be refunded or changed for another performance.
  • What time do the doors open before an event? This varies from event to event, but normally the doors will be open 30 minutes before the published start time. For free lunchtime concerts, doors open 15 minutes before the event.
  • If I’m late will I be allowed in once the event has started? Yes, but only at a point that will not disturb other members of the audience.
  • Are there any disabled facilities? In most of the venues, there are accessible facilities though old churches in medieval hill towns can present a challenge! Concerts in the Salle Polyvalente, the Magnanerie and in Saint-Raphaël are accessible. In areas that do not have such facilities we will try our best to accommodate you. Please let us know in advance if you need wheelchair access during a concert.
  • Is there any food or drink available to purchase at the events? Complimentary drinks are served during the interval at evening concerts and after lunchtime concerts. Some performances include an “apéritif dinatoire” and this will be advertised int he programme.  Otherwise, there are restaurants  and bars close to most venues though these may require advance reservation on concert days. It is possible for MEMBERS of the association (including patrons, friends, season-ticket holders, sponsors, parents, spouses etc. of performers ) to buy tickets to join the meals provided for musicians after most evening concerts; cost 25 € per person including wine. Please try to reserve in advance.
  • Can I bring food and drink onto the premises? The only events at which food and drink can be brought onto the premises are those for outdoor performances and those in the Salle Polyvalente in Seillans. No food or drink may be consumed inside church venues. Please enjoy refreshments out of doors!
  • Can I photograph or record performances? No indoor recording or photography of performances is permitted at any time except with prior permission – except during applause..
  • Will there be flashing lights or images at the event? Not usually, The public will be notified at the beginning of the performance.
  • Where can I stay? Where can I eat? Take a look at the ‘Travel, stay, eat’ page (to be finalized). There are hotels and Chambres d’Hote (B&Bs) near most venues but some are well-booked during the festival and summer season. Websites like Booking.com and TripAdvisor are a good start, providing listings by price or location and offering on-line booking facilites as well as contact details and availability information for individual hotels and Chambres d’Hote..
  • Can I bring a camper van or tent? There are a number of campsites locally that accommodate camper vans. Prior reservation is advised.
  • Where is the nearest train station/airport? The nearest train stations are Draguignan Les Arcs (TGV), Saint-Raphaël, Cannes & Nice. The closest airports are Nice and Toulon Hyeres. Marseille is also within driving distance.
  • How much will parking at the festival cost? Parking in the towns is usually free but space close to some venues can be very limited..
  • What happens if an event is cancelled by Musique Cordiale because of bad weather for example? If an event is cancelled for whatever reason, a full refund will be made. In the event of bad weather on a day featuring an outdoor perfomance, we will endeavour to move the event indoors. In the event that a performer is ill, we may try to find a replacement. If a performance takes place with some substituted performers, we will not usually refund tickets. But, if you planned to come solely because a particular artist was due to perform, do talk to us as soon as possible.
  • Will I be able to get cash out at the festival? There is a 24/7 cash point at the Seillans post office and at banks in Fayence, Montauroux, Bargemon, Saint-Raphael and other towns.
  • Will there be any toilet facilities available? Toilet facilities are limited in many old venues. We have some portable toilets in a few venues. The map will highlight where the toilets are located – or please ask.
  • Can I smoke at the festival? As almost anywhere in Europe, you are not permitted to smoke inside any of the buildings which are holding events for Musique Cordiale. However, you are allowed to smoke outside these buildings: please do so courteously!
  • I would like to sing or play in a future festival. Whom should I contact? Contact the Artistic Director, Pippa Pawlik on +44 (0)7976 301443 or at pippapawlik@musique-cordiale.com. To sing see SING IN THE CHOIR, here.
  • I play an instrument or sing and am aged 13 – 20 – or I know someone who fits this description and might be interested in joining the Academy. I would like to be a student in the Academy. See the Academy pages here or contact Pippa Pawlik.
  • I have lost something at the festival. How can I find it? Ask at the door of any concert, phone the Tourist Office or call us (see contact list).
  • Can I volunteer as a helper? Yes, we welcome all volunteers. If you are interested in volunteering your time then please contact us.
  • I am interested in sponsoring an event – who should I contact? Please take a look at our ‘Sponsors’ page or contact us (see contact list)
  • I am interested in being a vendor, who should I contact? If you would like to be a vendor at our festival then please call or email (see contact list)
  • I have a press enquiry who should I contact? PRESS CONTACT: Pippa Pawlik, (English, francais, deutsch) +44 7976 301443 (skype: pippapawlik) e-mail: pippa@musique-cordiale.com
  • I can’t find the answer to my question, who can I contact? (see contact list)
  • I have additional questions; whom should I call? (see contact list)